Complaints procedure

Call 07445 281351, Monday to Friday from 9am to 5pm, excluding UK public and bank holidays.

Email info@blacklinegroup.uk, or write to Blackline Capital Partners Limited, The Dovecote, Pury Hill Business Park, Alderton Road, Towcester, NN12 7LS. Please include your name, contact details, application or quote reference where available, and what you would like us to resolve.

We will acknowledge your complaint, investigate it fairly, and keep you informed. Where a complaint concerns activity conducted under our network's permissions, we will notify our principal, Moorgate Finance Limited T/A MBN®, and work with them to resolve it.

You may also contact our principal at complaints@thembn.co.uk.

If your complaint cannot be settled, you may be entitled to refer it to the Financial Ombudsman Service, Exchange Tower, London E14 9SR. Call 0800 023 4567 or 0300 123 9123, or visit financial-ombudsman.org.uk.